Returns
Our refund policy is 15 Days. Unfortunately we can’t offer you a refund or exchange after this period. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 3 working days.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@sonicplumber.com and send your item to: Sonic Plumber Pro Audio, 103 Legend 5, Kandarpada, Dahisar West, MUMBAI, Maharashtra, India 400068.
Shipping
Our products are shipped within 1-2 Business Days using Shiprocket. Tracking information will be uploaded to your order.
To return your product, you should mail your product to: Sonic Plumber Pro Audio, 103 Legend 5, Kandarpada, Dahisar West, MUMBAI, Maharashtra, India 400068.
Incase of manufacturing defect with your order, we will, at our discretion, arrange for the item to be picked up from your location and returned to us by our courier partners.
Shipping costs are non-refundable (unless we identify a manufacturing defect as stated above). If you receive a refund, the cost of return shipping will be deducted from your refund. Depending on where you live, the time it may take for your exchanged product to reach you might vary.
Cancellations
Cancellation of any order needs to be completed within 24 hours of purchase.
Any order, once shipped can not be cancelled and you will be eligible for a refund only after the product is returned to us in its original condition.